Return Policy (Draft)

Effective date: {{EFFECTIVE_DATE}}

At MINZAY, we want you to love your purchase. If you need to return an item, please review our return policy below.

Return window

  • We accept returns within 7 days of delivery.
  • A return request must be initiated within the return window.

Eligibility for returns

To be eligible for a return, items must be:

  • Unused and in the same condition you received them.
  • In the original packaging (where applicable).
  • Accompanied by proof of purchase (order number/receipt).

Non-returnable items

The following items are not eligible for returns (unless damaged/incorrect on arrival):

  • Items marked as final sale/clearance.
  • Gift cards.
  • Personalized/custom-made items (if applicable).

How to start a return

To initiate a return, contact us with:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (required if item is damaged/defective or incorrect)

Customer Service (WhatsApp/Phone): +92 370 MINZAY (626929) Alternate WhatsApp: +92 328 2666640 Email: contact@minzay.pk

Return shipping

  • Customer is responsible for return shipping unless the item is defective or incorrect on arrival.
  • We recommend using a trackable shipping service.

Inspection & approval

Once we receive your returned item, we will inspect it. If approved:

  • We will proceed with the refund or exchange (as applicable).
  • If the return is not approved, we will notify you with the reason.

Exchanges

  • {{EXCHANGE_RULE}} (e.g., “Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued.”)

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.
  • Provide photos of the product and packaging.

We will arrange a replacement or refund as appropriate.

Contact & business details

Business name: MINZAY Permanent address: Dolmen Mall, First Floor – North Corridor, Cart (In front of Baroque), Lahore, Pakistan Customer Service: +92 328 2666640 Operational hours (PKT): Same as Dolmen Mall Lahore timings (please confirm exact hours)